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Questions and Answers
Here are answers to our most commonly asked questions. If you don't find your answer here, contact us.
Frequently asked questions
General
We are proud to offer local delivery throughout Southern California, including Long Beach, Los Angeles, Orange County, and the surrounding areas. For standard orders, delivery rates start at $35 for local areas and increase depending on your exact location.
Important Details:
Notice Required: A minimum of 72 hours notice is required for standard orders, and a minimum of 2 weeks notice is required for large-scale or custom catering orders.
Venues & Commercial Facilities: Deliveries to commercial buildings, corporate venues, or facilities with complex or difficult physical access start at $50 and up to account for the specialized handling required for these locations.
Exclusions: To ensure the structural integrity, optimal freshness, and safety of your desserts, we do not deliver to public parks or beaches.
Questions About Your Delivery? Every venue and celebration is unique! If you are outside our primary zone or have questions about delivery fees for your location, please reach out to us directly—we are always happy to discuss the best options for your order.
All our products are baked fresh to order using premium ingredients and no preservatives. Because our custom treats and individual desserts are perishable and tailor-made for your celebration, all sales are final, and all payments are non-refundable under any conditions. This includes, but is not limited to, event cancellations, guest count changes, or personal disputes.
Any requests for order modifications (such as changes to size, volume, flavor, or design) must be submitted at least 14 days prior to your scheduled delivery date. While payments are non-refundable in the event of a client-initiated cancellation, they may be applied as a future credit at the bakery's sole discretion. Please note that because taste is subjective, we do not offer refunds or exchanges based on individual flavor preferences.
We are deeply passionate about our clients having a wonderful experience with Jassy's Sweets & Eats. If you believe there is a genuine structural error or quality defect with your order, please contact us directly within 24 hours of delivery. We will work in good faith to reasonably resolve any valid, substantiated concerns. To be eligible for a resolution, clear photographic evidence must be provided.
Absolutely! We love bringing your vision to life. We can custom create a stunning dessert table beautifully tailored to fit your unique theme, color palette, and sweets needs. Whether you are hosting an intimate celebration, a corporate gathering, or a grand event, we work closely with you to curate a delicious and visually beautiful display that your guests won’t forget.
Because every celebration is unique, full-service dessert table styling and setup are contracted separately to ensure every detail is handled with care. Please reach out to us directly to discuss your event details, and let’s create something beautiful together!
While we do our best to not cross contaminate, we do bake in a kitchen and on equipment that has been exposed to wheat, dairy, eggs, peanuts and nuts. We understand how serious exposure to an allergen can be and we do take that seriously. If you or the recipient has an allergy, we recommend that you use caution before consuming.
Yes! We are happy to accommodate dietary needs and offer select vegan and dairy-free options. Because we love creating new treats, our specialty offerings change from time to time. Please check our current menu or inquire with us directly to see what vegan and dairy-free options are currently available for your date!
How do I receive my order? Jassy's Sweets & Eats operates as an exclusive, delivery-based custom bakery. While we do not maintain a traditional retail storefront for walk-ins, we specialize in premium dessert catering and delivery directly to venues, businesses, and private residences throughout Long Beach, Los Angeles, Orange County, and the surrounding Southern California areas. Standard delivery fees apply, starting at $35 for local areas and increasing depending on your exact location.
Can I pick up my order? Because our operations are structurally designed for a seamless delivery experience, order pickup is not our standard service model. However, we understand that certain schedules require flexibility, so pre-arranged pickups may be accommodated on a limited basis, subject to calendar availability.
If you prefer to pick up your order rather than utilize our delivery service, please contact us directly prior to finalizing your order. We will gladly check our production schedule to see if a designated pickup window can be arranged for your date.
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